AI is changing more than individual tasks.
It is starting to change entire workflows.
In this episode of Workday Gold, Christian Delcid and I talked about what this means for Workday admins, analysts, and consultants.
The first wave of AI has been about helping people work faster.
Rewrite this email.
Summarize this document.
Troubleshoot this issue.
That is helpful.
But the bigger opportunity is redesigning the workflow itself.
For any process, we need to start asking:
Which steps truly need a human?
Which steps can be automated?
What data would AI need?
What systems would it need to access?
What output would actually help the business?
This is where Workday professionals have a huge opportunity.
We understand the system.
We understand the business process.
We know where the handoffs break down.
And we can help connect the dots between business users and IT.
The future role may be less about only configuring Workday.
And more about helping redesign how work gets done.
Listen to the full episode for more on AI, workflow redesign, and the changing role of Workday professionals.
Listen here!
Keith Bitikofer is a Workday coach and consultant who helps professionals navigate their careers in the Workday ecosystem. Listen to the Workday Gold podcast for more insights on career transitions and leadership development here
Want to learn more from the Workday ecosystem? Connect with Keith Bitikofer on LinkedIn for ongoing insights about Workday support and team management.