Blog: Maximizing Your Workday Team’s Potential: Insights from Keith Bitikofer
In our latest episode of Workday Gold, we dove deep into a topic that’s crucial for every Workday team leader: how to create an environment where people actually want to work. With the Workday ecosystem increasingly competitive, retaining talent isn’t just about competitive salaries anymore – it’s about building a workplace culture that resonates with […]
Blog: Building Team Capacity in Workday Support: Insights from Workday Gold Podcast
In the latest episode of the Workday Gold podcast, host Keith Bitikofer and co-host Christian Delcid dive deep into Chapter 7 of Keith’s book, “Workday Gold Software Support Edition,” focusing on building capacity within existing Workday support teams. This critical discussion offers practical strategies for organizations struggling with the common challenge of doing more with […]
Can an End User Support Workday?
As organizations consider their Workday support model, a common question is whether their end users (be they in HR or Finance) can support Workday as a part of their regular job. Technically, it is certainly possible for an end user to support Workday, but there are several considerations to think about. First- ask, “Why they […]
An Introduction to Workday Roles vs. Positions
Most Workday customers don’t have the luxury of having a specific person for each role (such as those listed below) you need for a Workday support team. So, I talk about roles vs. positions. A person’s position and job description often include aspects of several different ‘roles’ from the list below. Here is a sample […]
Blog: You May Love or Hate New Year’s Resolutions
You may love or hate New Year’s resolutions. We’re now a month into the new year, and statistics say most people have already dropped their New Year’s resolutions. I stopped making New Year’s resolutions long ago because they didn’t work for me. I had to find another way to challenge myself to change what I […]
eBook: A Collection of Keith Bitikofer’s Workday Tips: Focused on Software Functionality 2021-2023
What started out as an experiment, grew beyond anything I would’ve ever expected. Now with hundreds of posts, over a million and a half views, and many people seeing me at Workday Rising and saying, “Oh, you’re Keith from LinkedIn,” it has been amazing to have my posts impact and encourage so many people in […]
Blog: Workday Tip: Just say no!
Many of us who work in software support are ‘people pleasers’. We want to make people happy. We want people to like us, and we want people to like the software that we support. One way to encourage people to like us AND the software we support is to say ‘yes’ as much as possible- […]
Blog: Two Great Ways to Help your Team Increase their Capacity and Efficiency
How do you help your team increase their capacity and efficiency? Most of us have more to do than we can get done. There are multiple releases a year, each with new functionality that could (and should!) be leveraged. There are various changes within your company or organization that require updates to Workday. Etc. Etc. […]
Presentation: Supporting Workday Well
Supporting Workday Well September 2023 I know what it feels like to support Workday and I want to share what I have learned.A lot of people can help you with the technical aspects. But building a support team and processes are different. Learn how to support software well and what it takes in this presentation. Watch […]
Presentation: Nonprofit Extend Sample Apps from Wycliffe
Workday Extend Examples from Wycliffe August 2023 This is a presentation during the Workday Non-Profit User Group. My portion starts 16 minutes into the webinar. Watch the presentation on Workday’s website here. You will be required to provide contact information to Workday to view. Sign up for my newsletter Get updates, exclusive insights, and discover […]